Why Is My Playlist Muted by Default

Over the past years, browsers like Google Chrome, Safari, and Firefox have introduced policies that discourage or block videos from auto-playing with sound unless the user has already interacted with the site (click, tap, etc.). This change came due to a widespread complaints from users who found unsolicited audio disruptive.

As a result, most major browsers and many TV platforms adhere to this rule that require auto-playing videos to start without sound. 

In Juuno, this means when you open the app and your playlist starts playing on your TV or screen, you’ll need to interact (by clicking “Unmute”) to enable sound. 

Once enabled, your playlist will continue playing with audio until the app is closed or changes occur in the playlist causing it to refresh. In those cases, you’ll need to unmute again.

Reference: 

• Google Chrome Autoplay Policy
• Apple Autoplay Policy

What’s Next? We understand that having to manually enable sound might not be ideal. We will explore methods to address this restriction. If and when Juuno supports automatic playback with sound—while still aligning with these industry guidelines—we’ll be sure to let you know.

Known Issue for Android TV/Chromecast Users:
We’re aware of an issue where enabling sound on Android TV or Chromecast devices may cause the video in your playlist to display a black screen instead of playing normally. We’re actively working on a fix, and we appreciate your patience as we address this.